Shipping policy

Shipping PolicyDelivery

At Hound Hearth, we carefully select quality products from trusted suppliers. Orders are shipped directly from our suppliers to you.
We currently deliver to addresses within the United Kingdom.

Delivery times vary depending on the product and destination. Estimated delivery information will be shown at checkout where available.

Once your order has been dispatched, you will receive confirmation by email along with tracking information where provided.

Shipping Costs
Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

Multiple Items
If your order contains more than one item, products may occasionally be dispatched separately and arrive in different parcels. You will not be charged additional shipping fees beyond those shown when you placed your order.

Delays
While we do everything we reasonably can to ensure orders arrive promptly, occasional delays can occur due to couriers or circumstances outside our control.
If your order has not arrived within the expected delivery period, please contact us and we will be happy to investigate.
Incorrect or Damaged Orders

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photographs where appropriate so that we can resolve the issue.

Returns

For information about returning an item, please see our Returns & Refund Policy. Please contact us before sending a return, as the appropriate return address will be provided as part of the returns process.

Questions

If you have any questions about the delivery of your order, please contact Hound Hearth at houndandhearth@gmail.com